All prints sold through NatureSights are made to order through Gelato, a global print-on-demand network. Because each item is produced specifically for your order, we do not accept returns or exchanges for change of mind.
Damaged or Defective Items
If your order arrives damaged, defective, or with a printing error, I will arrange a replacement or full refund at no cost to you. Please contact me within 30 days of receiving your order with:
- Your order number
- A clear photo of the damage or defect
- A brief description of the issue
Once I review your photos and confirm the issue, I will arrange a reprint or process a refund to your original payment method. Replacements are typically shipped within 3 to 5 business days.
Lost or Undelivered Orders
If your order has not arrived within the estimated delivery window and tracking shows no movement for more than 7 days, please contact me. I will investigate with the print partner and either reship the order or issue a refund.
Please make sure your shipping address is correct at checkout. I cannot be responsible for orders delivered to an incorrect address provided at the time of purchase.
Wrong Item Received
If you receive the wrong item, contact me within 30 days with your order number and a photo of what you received. I will send the correct item at no charge.
How to Contact Me
Email me at the address on the Contact page with your order number and photos. I typically respond within 1 to 2 business days.
About Your Order
Prints are produced and shipped directly by Gelato, a global print-on-demand service. Production time is typically 2 to 4 business days. Delivery times vary by destination – most orders arrive within 5 to 10 business days after production.
Prices are in Australian dollars (AUD). I am registered in Australia as a sole trader and do not charge GST.